User Experience (UX) Lab

The User Experience (UX) Lab, based in the School of Computing and Information Systems, is a specialist laboratory used for usability testing and interaction research. It supports a variety of activities concerning the design and evaluation of interactive technologies, including user-based testing, heuristic evaluations, cognitive walkthroughs, brainstorming sessions, participatory design workshops and focus group studies.

While the UX Lab is used for basic research by postgraduate students and staff, we welcome others making use of the facility as well. The lab can be hired by companies and individuals on a full-day or half-day basis. If you are interested in hiring the lab, please contact the Lab Manager.

The control room with windows looking on to the seminar space and an observation room

The UX Lab consists of three observation rooms (for study participants) and a control room (for usability engineers) which are equipped with sophisticated audio-visual and usability testing tools.

The control room enables the monitoring of one, two or three simultaneous usability sessions. This configuration is ideal when several groups of participants must simultaneously access the lab. It is also useful when investigating distributed technologies, such as those used by people interacting over a distance (e.g. pervasive communication technologies). The lab allows the investigator to simultaneously observe both interactions.

There are two small observation rooms and one large observation room. The smaller observation rooms are suitable for individual usability sessions, each set up with a single computer desk. The larger observation room, which has an in-built AV system and motorized projection screen, is especially suitable for focus groups or participatory design workshops, or can be used as a meeting room or training space for large groups (maximum 30 people). The lab can be used to conduct a traditional usability session (ie: a single evaluation), or to support up to three concurrent usability sessions.

A view of our seminar room showing seating, lighting rig and screen.

The observation rooms are highly configurable. A patch system allows video cameras to be located anywhere in the rooms. Video cameras can be positioned on the ceiling rig or on tripods around the room. Typically, three cameras are used for each session. Various microphones (lapel, desk, and table) are available to capture high quality audio of participants’ communications and utterances.

A floor plan showing the control room, waiting area, seminar room and two observation rooms.

The UX Lab is also equipped with state-of-the-art eye-tracking equipment (wearable and remote) and analysis software (eg: Tobii Pro Labs, Tobii Pro Glasses Analyzer) for the recording of on-screen to real-world user interactions. These enable the collection of highly accurate eye-tracking data for in-depth analysis and real-world insights. We also offer other usability testing tools (eg: Morae) and can set up live streaming for observation between the rooms.

Contact the Lab Manager

To arrange access or use of these facilities, contact:

Lab Manager
Allen Mari Pilares
Email
allen.pilares@unimelb.edu.au
Phone
+61 3 9035 8760